Overview
PromoSpirit lets customers browse participating community stores, order physical apparel through secure WooCommerce checkout, and look up their order status. It also provides a protected operations workspace for authorized administrators, employees, and approved PTA store representatives. This policy explains the information the app processes and how it is used.
Information we collect
- Shopping and cart information: the selected store, product, size, color, quantity, and optional fundraiser donation. The app saves the current cart on the user’s device so it is available when the app is reopened.
- Checkout and order information: customers complete checkout on the selected store’s secure WooCommerce checkout. Contact, delivery, shipping, payment, and order information is processed by that store and its configured payment or shipping providers. PromoSpirit does not store full payment-card details in the mobile app.
- Order lookup information: the store, order number, and exact checkout email are used together to display limited fulfillment status, purchased items, and available carrier tracking.
- Staff account and contact information: name, username, email address, optional phone number, assigned role, and assigned stores.
- Authentication information: sign-in credentials and security tokens used to authenticate access. Passwords are transmitted securely to the PromoSpirit WordPress service and are not used for advertising.
- Store and order information: products, inventory, artwork approvals, customer and delivery details, order totals, fulfillment status, tracking numbers, refunds, commissions, and operational reports that an authorized user is permitted to access.
- User content: store logos, product artwork, order notes, support or refund requests, and customer-chat messages submitted through PromoSpirit services.
- Device information: an Expo push-notification token, device platform, notification preferences, and basic technical information needed to deliver notifications and maintain app security.
Camera and photo access
Camera access is used only when an authorized user scans a production-sheet QR code. Photo-library access is used only when the user chooses a store logo or product image to upload. PromoSpirit does not access photos that the user has not selected.
How information is used
Information is used to show the correct community store and products, prepare a secure checkout, process and fulfill physical-goods orders, provide customer order updates, authenticate staff, manage stores and products, communicate with customers and team members, send operational notifications, prevent unauthorized access, provide support, and maintain business records.
Sharing and service providers
PromoSpirit does not sell personal information and does not use app information for third-party advertising. Information may be processed by service providers that support the app, including WordPress and WooCommerce hosting, Expo push notifications, Apple notification delivery, payment and shipping providers, and other services enabled by The Creative Promo. These providers receive only the information needed to perform their services.
Data retention and security
Information is retained for as long as needed to operate PromoSpirit, fulfill orders, meet accounting or legal obligations, resolve disputes, and protect the service. Access is limited by account role and store assignment. Reasonable administrative, technical, and organizational safeguards are used to protect information.
Your choices
Customers can browse and shop without creating an app account and may remove saved cart items at any time. Users may decline camera, photo, or notification permissions in iOS settings, although related staff features will not work. Staff account holders can request permanent account deletion inside the app. Customers and account holders may also request access, correction, or deletion of eligible personal information. Certain transaction records may be retained when required for legal, tax, fraud-prevention, or business-record purposes.
Children
PromoSpirit does not offer child accounts. Customer orders should be placed by a parent, guardian, or other person who is legally able to complete the purchase. The protected operations workspace is intended for authorized adults and approved organizational staff.
Contact us
For privacy questions or requests, contact The Creative Promo through the contact form at PromoSpirit.com.